Insurers warn about fake and manipulated images being used in claims

Insurers have raised concerns about fake and manipulated images being used in claims. Some people are using advances in technology to try to make claims for incidents that may never have happened in the first place, according to industry experts. Whereas, previously, fraudsters may have physically staged a “crash-for-cash” vehicle incident on the road, technology can now be used to falsify registration numbers, damage, or supporting documents. In some cases, the actual vehicles may have already been written off. Scott Clayton, head of claims fraud at Zurich UK, said: “Just as we use technology to help us detect fraud, dishonest people are increasingly using technology to try to get us to pay out for something that may not even have happened. “This is a pocket of activity that is definitely growing. Technology has got more sophisticated in recent years, which is creating new opportunities for people or groups to submit fake claims. “This means that we, as insurers, have to keep up with technology and be alive to some of the new and emerging ways that people will try to make a fraudulent claims.” Insurer Allianz recorded a 300% jump in incidents where apps were used to distort real-life images,...

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